Refund Policy

If you are not satisfied with the service provided by Limitsiz Bulut, you may contact us via the Support Center and request a refund of your payment, provided that the start of your service falls within the conditions below.

Services eligible for a full refund within the first 14 (fourteen) days of a new order:

• Web Hosting Packages
• E-Commerce Packages
• Corporate E-Mail Packages
• Personal E-Mail Packages

No refunds whatsoever are made for the following products and services, whose digital costs are incurred instantly or cannot be reversed:

• Domain name registration, transfer and renewal fees
• SSL Certificates
• Server and control panel software licenses (cPanel, Plesk, LiteSpeed, etc.)
• Setup fees for physical (Dedicated) servers with resources allocated specifically to the customer

• Our refund policy applies only to the first service purchased by each of our users and does not cover additional orders, renewals or extensions.
• All refunds are forwarded to the bank within 3 business days at the latest. The time it takes for the amount to appear in the account depends on the customer's bank processes.
• Accounts suspended/terminated due to breach of the service agreement or AUP rules, or due to SPAM/attacks, are excluded from the refund guarantee.
• Refund requests can be submitted via a Customer Panel Support Ticket or to [email protected].