E-Mail Hosting Agreement

SERVICE PROVIDER: Limitsiz Bulut Bilişim Teknolojileri (hereinafter referred to in the Agreement as "LİMİTSİZ BULUT") Address: Kocaeli / Kartepe Köseköy Mahallesi Tax Office: Alemdar Vergi Dairesi E-mail: [email protected] Web: www.limitsizbulut.com CUSTOMER: The natural or legal person ("Customer") who purchases any of the Corporate E-Mail, Personal E-Mail or E-Mail Hosting packages via the www.limitsizbulut.com website and whose contact and billing details are defined in the customer panel.

This Agreement governs the creation of the e-mail accounts provided by LİMİTSİZ BULUT to the Customer, the routing of e-mail traffic (SMTP/IMAP/POP3/Webmail), the hosting of messages and their attachments on the servers, and the technical, administrative and financial rules relating to this service. The Agreement enters into force when the Customer places an order electronically and confirms payment, or activates the service via the Customer Panel.

• LİMİTSİZ BULUT hosts on its servers the e-mail accounts linked to the Customer's domain name.
• The infrastructure required for the uninterrupted provision of the service is provided; however, LİMİTSİZ BULUT cannot be held liable for force majeure interruptions that may occur due to telecommunications infrastructure failures, planned/emergency maintenance, internet backbone outages and cyber attacks (DDoS, etc.).
• For the e-mail service to function, the Customer is obliged to configure the domain name's DNS records (MX, SPF, DKIM, DMARC) as specified by LİMİTSİZ BULUT. The Customer is responsible for delivery issues arising from incorrect or incomplete DNS configuration.

In order to protect the stability and IP reputation of the shared e-mail servers, the Customer accepts and undertakes to comply with the following technical restrictions:

• Hourly Sending Limit: Unless otherwise stated in writing in a special corporate package, the limit for standard e-mail packages is 100 messages per hour per account.
• Attachment Size: The maximum attachment size that may be sent or received in a single e-mail is 25 MB.
• Bulk Recipient Limit: A single e-mail message may be sent to a maximum of 50 recipients at once (including To, Cc and Bcc).
• Per-Account Quota (Storage Pool): The total storage purchased under the package is divided by the number of accounts purchased. The quota defined per account may not be exceeded and cannot be transferred between accounts.
• Inactive Accounts: Inactive accounts with no login via POP3/IMAP or Webmail for 3 (three) months are automatically suspended; if no access occurs within the following 30 days, the account and its data may be deleted.

Zero-Tolerance Spam Policy: Bulk advertising, newsletters, promotional and marketing e-mails (SPAM) sent via LİMİTSİZ BULUT servers without the recipient's explicit consent, mail bombing, Mailer Pro and similar automated scripts are strictly prohibited. Prohibited Actions: Phishing, fake bank/payment notifications (spoofing / impersonation), distribution of viruses, Trojans and ransomware, as well as the catalogue offences defined in Law No. 5651 and the transmission of content contrary to public morality. Sanctions: When SPAM or malicious e-mail sending is detected, the relevant account or service is suspended immediately without prior notice. In such cases, no refund of the remaining balance is made.

• Backup Obligation: Backing up incoming/outgoing messages, attachments and archives in mailboxes to a local environment (Outlook, PST, etc.) is entirely the Customer's responsibility.
• Data Loss: LİMİTSİZ BULUT accepts no liability, whether pecuniary or non-pecuniary, for data loss caused by hardware failure, data corruption or user error. E-mail servers are not a permanent legal archive.
• Password Security: All legal and criminal liability arising from an account being compromised due to a weak password and from unauthorized sending rests with the Customer.

The service fee is collected in advance at the time of order. Services that have expired and whose invoices remain unpaid are suspended. Data Deletion: If an overdue invoice is not paid, the e-mail accounts and all data within them are irreversibly deleted from the system within 15 (fifteen) days after the service is suspended. Renewal fees paid in advance for renewed e-mail services are non-refundable.

LİMİTSİZ BULUT is a Hosting Provider within the meaning of Law No. 5651. Traffic records are shared with the legally competent authorities in accordance with judicial orders received from the courts, Chief Public Prosecutor's Offices or the BTK.

Turkish law applies to the resolution of any dispute that may arise from this Agreement, and the Courts and Enforcement Offices of Kocaeli (İzmit) have jurisdiction.